What skin types are your products for?
Our skincare has been formulated for use on all skin types. To be 100% sure our product will work for you and your skin, we always recommend a patch test on a small area of skin. If there is any irritation, discontinue use of the product.
Does your product expire or how should I store it?
ASARAI products should be used within 12 months of opening the packaging. Try to keep the product away from direct sunlight and store at room temp.
Can I get samples?
Currently, we do not offer samples but we do offer free and easy returns if you're unhappy with your purchase.
Do you test on animals?
All of our products are free from animal testing. And always will be.
Why no fragrance?
All of our products are free from synthetic and natural fragrance. While fragrance can smell great in skincare, it can actually be the cause of irritation on your skin. We aim to always have the cleanest, purest, most natural line of product to benefit your skin.
Are your products really natural?
Our products are always created with 99 – 100% natural ingredients. In addition, we use a variety of certified organic ingredients in our formulations.
Are your products vegan?
All our products are vegan besides Sleepercell serum and Response Theory serum.
What does ‘ethical, healthy, safe’ product even mean?
We pride ourselves on ethically-sourced, cruelty-free, toxin-free ingredients and formulations. Our products are formulated for your skin’s overall health with only essential ingredients.
Where else can I buy ASARAI products?
All ASARAI products are sold exclusively online at www.asarai.com.
Where does ASARAI ship?
Currently, ASARAI ships to the USA only. We will be expanding into more countries soon!
What is the cost of shipping?
Orders over $70 are free shipping. If your order is below $70, we charge a flat rate of $6.90 for standard shipping anywhere in the US. You can expect delivery in 3-7 business days.
In a rush? No problem! We also offer expedited shipping for a flat rate of $25. You can expect delivery in 2 days.
When will my order ship?
Once you place an order, we process and ship it. Processing can take 1-2 business days. (Ordering after 12pm PST or the weekend will ship next business day). From there you will receive an email with a tracking number, so you’ll be able to follow your little yellow box’s journey to your doorstep.
Can I change or edit my shipping address?
Shoot us an email athello@asarai.comand we can try to help out!
Note: Our customer service hours are between 9am - 5pm PST on business days.
Can I cancel my recent order?
Shoot us an email athello@asarai.comand we can try to help out!
Note* Our customer service hours are between 9am - 5pm PST on business days.
I have some other questions about shipping.
No problem! Please email us athello@asarai.com.
What is your return / exchange policy?
We offer a return or exchange within 21 days of you receiving the product. Returns will be refunded to the original form of payment. Unfortunately, we do not cover return shipping costs or refund original shipping charges.
How do I organize a return or exchange?
Just email us athello@asarai.comwith your name and order number and we can organize the return or exchange.
What should I do if I receive the wrong product?
Send us an email athello@asarai.comand we’ll make sure you get your correct order asap!
What do I do if I receive a damaged product?
We go to extremes to make sure our products get to their new home safe and sound, but sometimes shipping can be tough on packages. Send us an email athello@asarail.comand we can organize a replacement.
When will my card be charged?
Your card will be charged once your order is placed and processed.
What type of payment form do you accept?
We accept all major credit or debit cards, Apple pay, PayPal, Amazon Pay, Google Pay and Afterpay.
Have another billing question?
Email us any time! hello@asarai.com
Who is Asarai?
Asarai is a team of skincare experts hailing from Australia. Our products originated in Sydney where wilderness still permeates the culture and adventure is a way of life. We’ve since taken the brilliant botanicals to new heights and infused the unadulterated landscape into every bottle.
How is ASARAI different?
At ASARAI we’re redefining the way people think of skincare, because we know that it’s merely a sidekick to show off the glowing person behind it. Our core belief is that nature has the power to nurture a lifestyle that is happy, healthy, and vibrant.
Why should I trust ASARAI?
At ASARAI, our team hopes to be part of a new generation of businesses doing good, giving back, and avoiding damage to the planet. We practice an active appreciation for nature in creating our products, always striving for maximum sustainability and minimal harm.
